Refund Policy

Thank you for choosing CNTruco. We strive to provide high-quality services and ensure our clients are satisfied with their experience. However, we understand that there may be situations where a refund is requested. Please read our refund policy carefully.

1. General Policy

Our services are non-tangible and delivered digitally. Therefore, refunds are only issued under specific conditions as outlined below. By purchasing our services, you acknowledge and agree to the terms of this Refund Policy.

2. Eligibility for Refunds

Refunds may be considered in the following cases:

• Service Not Delivered: If the service you ordered was not delivered within the agreed timeframe, and no reasonable explanation has been provided.

• Service Not as Described: If the service delivered differs significantly from what was described at the time of purchase.

• Duplicate Payments: If you were charged more than once for the same service due to a technical error.

3. Non-Refundable Situations

Refunds will not be granted in the following circumstances:

• If the service was already completed or delivered as agreed.

• If you simply change your mind after the service has started.

• If lack of cooperation or delayed response from your side causes failure in service delivery.

• If a request is made after 7 calendar days from the date of purchase or delivery.

4. Requesting a Refund

To request a refund, please contact us at:

📧 Email: admin@cntruco.com or info@cntruco.com
📞 Phone: +86 159 5945 1322

Please include your order number, a detailed explanation of the issue, and any relevant documentation. We aim to respond to all refund requests within 3 business days.

5. Final Decision

All refund decisions are subject to review and approval by our management team at Xiamen Ingenio Internet Co., Ltd. We reserve the right to refuse a refund request if it does not meet the criteria above.